Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Ground 0 platform, operated by Ground 0. By creating an account or using our services, you agree to be bound by these Terms in their entirety. If you do not agree, you must not use the platform.

1. Service Description

Ground 0 ("the Platform", "the Service") is a multi-model artificial intelligence software-as-a-service (SaaS) platform accessible at ground0.io. The Platform provides the following capabilities:

• AI Chat — Conversational interactions with large language models from multiple providers, including OpenAI, Anthropic, and Google.
• Image Generation — AI-powered image creation using models from OpenAI, Black Forest Labs, and Google.
• Video Generation — AI-powered video creation using Google Veo models.
• Music Generation — AI-powered music and audio creation.
• Document Generation — AI-assisted creation of PowerPoint presentations, Excel spreadsheets, and Word documents.

The specific AI models, features, and capabilities available on the Platform may change over time as we add new models, update existing ones, or retire older models. We reserve the right to modify the available services at any time without prior notice, provided that active paid subscriptions will not be materially diminished during their current billing period.

2. Eligibility

You must be at least 16 years of age to create an account and use the Platform. This minimum age requirement complies with Article 8 of the EU General Data Protection Regulation (GDPR), as implemented by Polish national law for digital services.

By creating an account, you represent and warrant that you meet the minimum age requirement and that all registration information you provide is truthful, accurate, and complete. If you are between 16 and 18 years of age, you represent that you have the consent of a parent or legal guardian to use the Platform.

We reserve the right to request proof of age at any time and to suspend or terminate accounts that do not meet the eligibility requirements.

3. Account & Registration

To access the Platform, you must create an account by providing a valid email address and completing the email verification process. Each individual may maintain only one account. Creating multiple accounts to circumvent credit limits, bans, or other restrictions is strictly prohibited and may result in the termination of all associated accounts.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at support@ground0.io if you become aware of any unauthorized use of your account or any other breach of security.

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Credit System & Billing

4.1 Credit-Based Usage

The Platform operates on a credit-based system. Each interaction with an AI model consumes a certain number of credits, which varies depending on the model tier (Budget, Standard, or Premium) and the type of content generated. Current credit costs are displayed within the Platform and on the Pricing page.

4.2 Subscription Plans

Paid subscription plans provide a monthly allocation of credits. Subscription credits are allocated at the beginning of each billing cycle and expire at the end of that billing cycle. Unused subscription credits do not roll over to the next billing period.

4.3 Top-Up Credit Packs

Users may purchase one-time credit packs ("Top-Up Packs") to supplement their subscription credits or to use the Platform without a subscription. Top-up credits do not expire but are non-refundable once purchased.

4.4 Billing and Payments

All payments are processed by Lemon Squeezy, which acts as our Merchant of Record. Lemon Squeezy handles all billing, invoicing, tax calculation, and compliance with local tax regulations including VAT. All prices displayed on the Platform exclude VAT unless otherwise stated. Applicable taxes are calculated at checkout based on your location.

4.5 Subscription Renewal and Cancellation

Subscriptions renew automatically at the end of each billing cycle (monthly or annually, depending on the plan selected). You must cancel your subscription before the next billing cycle begins to avoid being charged for the following period. No refunds will be issued for charges incurred after a renewal if cancellation was not completed prior to the renewal date.

Upon cancellation, your subscription remains active until the end of the current paid billing period. There are no pro-rata refunds for early cancellation — you retain access to your remaining subscription credits until the billing period ends.

4.6 Free Tier

New accounts receive a one-time allocation of 100 free credits. These credits do not expire but are non-refundable and are intended for evaluation purposes only. The free credit allocation is limited to one grant per individual.

5. Acceptable Use

You agree to use the Platform only for lawful purposes and in compliance with these Terms, all applicable laws, and regulations. The following activities are strictly prohibited:

• Illegal Content — Generating, distributing, or storing content that violates any applicable law or regulation, including but not limited to content that incites violence, promotes terrorism, or constitutes hate speech under Polish criminal law (Kodeks karny).
• Child Sexual Abuse Material (CSAM) — Generating, attempting to generate, distributing, or possessing any content depicting the sexual exploitation or abuse of minors. This includes AI-generated or synthetic content. Violations will be reported to the relevant law enforcement authorities immediately.
• Circumventing Safety Measures — Attempting to bypass, disable, or circumvent any content filtering, safety mechanisms, rate limits, or other technical safeguards implemented on the Platform.
• Automated Access and Scraping — Using bots, scripts, crawlers, or any automated means to access the Platform, extract data, or consume credits without explicit written authorization.
• Impersonation — Using the Platform to impersonate another person, entity, or organization, or to create content designed to deceive others about its origin or authorship in a harmful manner.
• Abuse of Service — Creating multiple accounts to circumvent restrictions, engaging in fraudulent activity, reselling access without authorization, or deliberately overloading the Platform's infrastructure.
• Intellectual Property Infringement — Using the Platform to knowingly generate content that infringes upon the copyrights, trademarks, or other intellectual property rights of third parties.

6. Intellectual Property

6.1 User-Generated Content

Subject to applicable law, you retain ownership of the content you generate using the Platform ("Generated Content"). You are free to use, modify, distribute, and commercialize your Generated Content without restriction from us. Please be aware that the legal status of AI-generated content under copyright law varies by jurisdiction and is subject to evolving legal interpretation.

6.2 User Inputs

You retain ownership of any content you input into the Platform, including text prompts, uploaded files, and other materials ("User Inputs"). We do not claim ownership of your User Inputs.

6.3 Platform Infrastructure

All rights in the Platform itself — including its software, design, architecture, branding, trademarks (including the Ground 0 name, logo, and "g0" mark), and documentation — are and remain the exclusive property of Ground 0. Nothing in these Terms grants you any right to use our trademarks or branding without prior written consent.

6.4 Third-Party Model Terms

The AI models accessible through the Platform are provided by third-party providers (including OpenAI, Anthropic, Google, and Black Forest Labs). Your use of content generated by these models may be subject to the respective provider's terms of service and acceptable use policies. You are responsible for ensuring your use complies with those terms.

7. AI Content Disclaimer

All content generated by the Platform is produced by artificial intelligence models and may contain inaccuracies, errors, biases, or fabricated information (commonly referred to as "hallucinations"). AI-generated content should not be relied upon as a sole source of truth.

The Platform and its generated content are not a substitute for professional advice, including but not limited to legal, medical, financial, tax, or engineering advice. You should always verify AI-generated content independently and consult qualified professionals before making decisions based on such content.

Ground 0 does not warrant the accuracy, completeness, reliability, or fitness for any particular purpose of any AI-generated content. You use AI-generated content entirely at your own risk.

8. Limitation of Liability

8.1 Service Provided "As Is"

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service.

8.2 Cap on Liability

To the maximum extent permitted by applicable law, the total aggregate liability of Ground 0 for any and all claims arising out of or related to these Terms or your use of the Platform shall not exceed the total amount you have paid to Ground 0 in the twelve (12) months immediately preceding the event giving rise to the claim.

8.3 Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, Ground 0 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or damage to reputation, whether arising from contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

8.4 Mandatory Liability

Nothing in these Terms shall limit or exclude liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) intentional misconduct or gross negligence, or (d) any other liability that cannot be limited or excluded under applicable Polish or EU law.

9. Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Polish data protection law.

All user data, including account information, chat histories, generated content, and uploaded files, is processed and stored within the European Union, specifically in the europe-west1 (Belgium) region. We do not transfer personal data outside the EU/EEA unless adequate safeguards are in place as required by GDPR Chapter V.

For full details on how we collect, process, store, and protect your personal data, please refer to our Privacy Policy. The Privacy Policy forms an integral part of these Terms.

10. Right of Withdrawal

10.1 Statutory Right

As a consumer within the European Union, you have the right to withdraw from a distance contract within fourteen (14) days without giving any reason, pursuant to Article 27 of the Polish Consumer Rights Act of 30 May 2014 and the EU Consumer Rights Directive 2011/83/EU. The withdrawal period begins on the day the contract is concluded (i.e., when your subscription is activated or your purchase is confirmed).

10.2 How to Exercise Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear, unambiguous statement. You may do so by sending an email to support@ground0.io with the subject line "Withdrawal" and including your name, email address, and the date of purchase. You may also use the EU model withdrawal form, though this is not mandatory.

10.3 Waiver of Right of Withdrawal for Digital Content

In accordance with Article 16(m) of the EU Consumer Rights Directive 2011/83/EU, you acknowledge and agree that your right of withdrawal expires once you begin using the digital service, including but not limited to consuming credits, generating content, or engaging in AI chat interactions. By using the Platform's services after purchase, you expressly consent to the immediate provision of the digital content and acknowledge the loss of your right of withdrawal.

If you exercise your right of withdrawal before accessing any digital content, you will receive a full refund of the amount paid.

11. Violations & Penalties

11.1 Enforcement Actions

If we determine, at our sole discretion, that you have violated these Terms, we may take one or more of the following actions:

• Issue a warning notice to your registered email address.
• Temporarily suspend your account for a specified period.
• Permanently terminate your account and revoke access to the Platform.
• Remove, disable, or restrict access to any content that violates these Terms.
• Forfeit any remaining credits in your account without refund.

11.2 Reporting to Authorities

We are obligated under applicable law, including the EU Digital Services Act (DSA, Regulation 2022/2065) and the Polish Criminal Code (Kodeks karny), to report illegal content and activities to the competent authorities. We will cooperate fully with law enforcement agencies in the investigation and prosecution of illegal activities conducted through the Platform.

11.3 No Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of that provision or of our right to enforce it at a later time.

12. Termination

12.1 Termination by You

You may terminate your account at any time by deleting your account through the Platform's account settings or by sending a request to support@ground0.io. Upon account deletion, your personal data will be erased in accordance with GDPR Article 17 (Right to Erasure), subject to any legal retention obligations.

12.2 Termination by Us

We may suspend or terminate your account at any time if you violate these Terms, engage in prohibited activities, or if we are required to do so by law. We may also terminate accounts that have been inactive for an extended period, with prior notice sent to your registered email address.

12.3 Effects of Termination

Upon termination, your right to access the Platform ceases immediately. Any remaining subscription credits are forfeited and no refunds will be issued for unused credits or unexpired subscription periods, except as required by applicable law. Top-up credits that have not been consumed are non-refundable. Provisions of these Terms that by their nature should survive termination (including, without limitation, intellectual property provisions, disclaimers, limitations of liability, and governing law) shall survive.

13. Governing Law & Dispute Resolution

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the Republic of Poland, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

13.2 Jurisdiction

For disputes with businesses or entities without a general place of jurisdiction in Poland, the exclusive place of jurisdiction shall be Warsaw, Poland. For consumers, the statutory provisions on jurisdiction apply, including the right to bring proceedings in the courts of the consumer's place of domicile.

13.3 Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers, accessible at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by law.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least thirty (30) days' advance notice by sending an email to the address associated with your account. The updated Terms will also be published on this page with a revised "Last updated" date.

Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree with the modified Terms, you must stop using the Platform and delete your account before the changes take effect.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the intent and economic effect of the original provision, to the extent permitted by applicable law.

16. Contact

If you have any questions about these Terms or the Platform, please contact us:

Last updated: March 2026

These terms should be reviewed by a qualified legal professional. While they have been drafted to comply with Polish and EU law, including the EU AI Act and GDPR, they do not constitute legal advice and should be validated by a licensed attorney before being relied upon.